Refund policy

🔁 Return & Refund Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

📦 Eligibility for Returns

To be eligible for a return, your item must be:
• Unworn and unused  
• In the same condition you received it  
• With original tags and packaging  
• Accompanied by proof of purchase (receipt or order confirmation)

📩 How to Start a Return

To initiate a return, please contact us at:  
nextwearco@hotmail.com

Once your return request is approved, we will provide instructions on how and where to send your item.

⚠️ Important:
• Customers are responsible for return shipping costs unless the item is defective or incorrect  
• Returns sent without prior approval will not be accepted  

📦 Return Address

Returns must be requested by contacting us first. 📩  
We will provide the appropriate return instructions and return address if applicable.  

⚠️ Returns sent without prior approval will not be accepted.

❗ Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

🚫 Non-Returnable Items

We do not accept returns for:
• Sale items  
• Gift cards  
• Perishable goods (e.g. food, flowers)  
• Personal care items (e.g. beauty products)  
• Custom or personalised products  
• Hazardous materials  

If you’re unsure, feel free to contact us before purchasing.

🔄 Exchanges

To exchange an item, please return your original item first. Once approved, you can place a new order for the replacement item.

🇪🇺 EU Customers (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Items must still meet the return conditions listed above.

💸 Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:
• Refunds are issued to your original payment method  
• Please allow 5–10 business days for processing  

If more than 15 business days have passed since approval, contact us at:  
nexwearco@hotmail.com